Transport costs
To know the shipping costs, please add the products to the cart. The costs will be calculated according to the total weight of the goods you add to the cart.
Order processing time
The orders processing time for e-commerce order, is approximately 1-2 working days after receipt of payment.
For orders received on acceptance of quotation, the times indicated will be respected.
When the order is shipped, the courier will send you an e-mail with the Tracking Number (Shipment Code) and you can check the status of your shipment. You will still be contacted by the courier to arrange a delivery appointment.
Delivery time
The time it takes the courier to deliver the goods to you is about 10-15 working days and the courier always will call you to arrange a delivery appointment. Delivery times may vary due to force majeure or due to traffic and road conditions in general or by act of the Authority. Standard delivery, unless otherwise agreed in writing between the parties, will take place in the following time slots from 9.00 a.m. to 1.00 p.m.; from 2.00 p.m. to 6.00 p.m. every day other than holidays, from Monday to Friday, always subject to an appointment agreed by telephone with the courier.We also ship throughout Europe. To know the costs for other countries, it is necessary to proceed with the registration. Delivery times are approximately 10-15 working days.
For shipments outside the EU, Switzerland, Free Zones and Islands please ask for a quote by email in order to account for customs costs and various surcharges. The shipping costs refer to Great Britain. After Brexit needs importer code.
Delivery mode
The goods will be delivered by courier by truck equipped with hydraulic tail lift and will be left at street level (point of arrival of the truck) without porterage service.
Accessibility of delivery vehicles
We ask you to inform us if access to trucks is not possible or recommended in your street either due to legal restrictions or manoeuvring problems.
Packaging
The goods travel with packaging made of cardboard boxes, cellophane, suitably closed with strapping or sealing tape, or on pallets lined with bubble wrap and cellophane.
Acceptance of goods
At the time of the delivery 0of the goods by the courier, please check if the number of packages delivered corresponds to the number indicated on the invoice; if the packaging is intact, not damaged, not wet or otherwise altered. In case of external damages or the mismatch of the number of packages or indications, they must be immediately contested to the courier who delivers, putting the wording "withdrawal with reserve" on the accompanying document and then communicated to the company Ferranti srl by email, phone or WhatsApp also by sending photos showing the problem.