You can exercise your right to withdraw from the purchase contract concluded for standard products, without specifying a reason, within 14 (fourteen) working days from the day you receive the purchased goods. You will be reimbursed the price of the goods purchased net of the shipping and return costs, which shall remain your responsibility.
The right of withdrawal may not be exercised for products made to the customer's specifications.
You will have to communicate to Ferranti srl your intention to return the products by sending an e-mail to email@example.com or by phone to +39 0742-399096 within the same term of 14 working days.
Both those who purchased from Italy and from abroad, may then return, at their own expense or using the Supplier's courier, which will charge the costs incurred, the Products purchased within 14 (fourteen) days from their delivery, provided that they have not been even partially used, must be completely intact and in their original packaging.
To send the return can be used the outer package carefully opened and then closed or a new package, suitable for transport, closed and not accessible. The products must be delivered to the courier within 14 (fourteen) working days of their receipt. The return postal costs are the sole responsibility of the customer.
Ferranti srl undertakes to refund, net of outward and return transport costs, the sums already paid by the customer as soon as possible and in any case within 14 (fourteen) days from the date on which the returned products are returned to Ferranti srl.