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These General Terms and Conditions of Sale govern the purchase of products made through the website www.ferrantinet.com/en. Placing an order implies full acceptance of the conditions set out below.
1. Seller
Ferranti srl unipersonale
Via Vicinato 43 – Frazione Fratta
06036 Montefalco (PG) – Italy
VAT / Tax Code: IT03714890542
Email: info@ferrantinet.com
Phone: +39 0742 399096
WhatsApp: +39 377 0828598
2. Scope of application
These Terms and Conditions apply to all sales made through the website to private consumers (B2C) and, where applicable, to professionals or companies (B2B), in Italy, within the European Union and in non-EU countries.
For public bodies or administrations, any specific tax or invoicing conditions are handled upon request, in accordance with applicable regulations.
3. Registration and orders
To place an order on the website, registration of a customer account is required. Orders may also be accepted by phone, email or WhatsApp, subject to prior agreement with the seller.
The seller reserves the right to refuse or cancel orders that are incomplete, incorrect or in the event of product unavailability.
4. Conclusion of the contract
The sales contract is deemed concluded when the customer receives the order confirmation email from the seller. The confirmation includes a summary of the products purchased, the prices applied and the applicable terms of sale.
5. Prices, VAT and taxes
All prices displayed on the website are expressed in Euro.
Private consumers (B2C): prices are intended as VAT included, where applicable. The VAT rate is calculated automatically based on the country of delivery, in compliance with current regulations and the OSS scheme.
Professionals or companies (B2B): where a valid EU VAT number is provided and verified through the VIES system, VAT may be excluded in accordance with the applicable reverse charge rules, where provided.
Non-EU shipments: for deliveries outside the European Union, prices are generally indicated without VAT. Any customs duties, local VAT, taxes or customs clearance fees are always the sole responsibility of the recipient.
6. Payment methods
Orders may be paid using the methods indicated on the dedicated page. For the full and updated list of available payment methods, please refer to the page Terms of payment.
7. Shipping and delivery
Shipping methods, costs and delivery times vary depending on the destination, weight and volume of the order.
For detailed information on shipping costs, surcharges, delivery times and accessibility conditions, please consult the page Shipping and delivery times.
8. Assembly and use of products
Product assembly is the responsibility of the customer. Products are supplied with assembly and use instructions, which may also be provided in digital or video format.
The seller shall not be liable for damage to persons, animals or property resulting from:
– incorrect assembly or failure to follow the instructions;
– improper use or use not in accordance with the intended purpose;
– unauthorised modifications to the products;
– installation on unsuitable surfaces or in inappropriate environments.
9. Warranty
Consumers (B2C): the legal warranty of conformity provided for by consumer protection law applies.
Professionals or companies (B2B): the warranty for defects of the sold goods provided for by the Civil Code applies, unless otherwise agreed in writing between the parties.
10. Right of withdrawal
The right of withdrawal is granted exclusively to consumer customers (B2C), within the time limits and according to the conditions established by law.
⚠️ Attention: the right of withdrawal is excluded for products made to measure or clearly customised, in accordance with applicable consumer protection regulations.
For conditions, procedures, time limits and limitations relating to withdrawal and refunds, please consult the page Returns and refunds.
11. Liability
The seller shall not be liable for indirect or consequential damages, loss of profit, business interruption or any other damage not directly attributable to the seller.
The seller shall not be held responsible for delays or failure to perform due to force majeure events, including, by way of example, natural events, strikes, transport disruptions, customs issues or measures taken by public authorities.
12. Jurisdiction
For consumer customers, the competent court is that of the consumer’s place of residence or domicile, as provided by law.
For sales to professionals or companies (B2B), the competent court is the Court of Spoleto (Italy).
13. Governing law
These Terms and Conditions of Sale are governed by Italian law.
For consumers resident in the European Union, any mandatory rights provided by the law of their country of residence remain unaffected.
In the event of discrepancies in interpretation between different language versions, the Italian version shall prevail.
14. Newsletter
The website allows optional subscription to the newsletter via a dedicated form. Providing an email address is voluntary and users may unsubscribe at any time. Personal data are processed in accordance with the Privacy policy and the Cookie policy.