Conditions of sale
These conditions are relative to products sold online by the Ferranti srl unipersonale company. The contract between Ferranti and the Customer shall be concluded with the acceptance, even partial, of the order by Ferranti, which reserves the right, in its sole discretion, to accept the order. By placing an order, the customer declares to have read all the information provided during the purchase process and accept the general conditions and conditions of payment detailed below.
PROCEDURE OF PURCHASE
The Company reserves the right to alter technical information or to make changes and improvements to products without any prior notice. It should be understood that the picture accompanying the description of a product may not be fully representative and that all information is intended as generic. For assembled modular articles, a price saving is considered.
METHODS OF PAYMENT
1) Bank transfer in advance
2) PayPal or credit card
We can ship our products all over Italy and in Europe (EU) by courier (for international shipments request a quote in the appropriate section).
Shipping costs are to be paid by the customer and depends on the destination and the size of the package (they are clearly shown at the time of order).
Shipping charges are inclusive of packaging, insurance and delivery by appointment.
If the shipping address is different from the billing address, please specify on the form.
In the event of a communication address or phone number being incomplete or inaccurate, the courier may charge additional costs.
Delivery is by made by telephone appointment, however delivery times are approximate and may vary due to force majeure or traffic conditions. Deliveries are during the following hours: from 08.00 to 13.00; from 14.00 to 18.00 every day except public holidays, from Monday to Friday.
No responsibility can be attributed to Ferranti in the event of delay to the order or delivery of the goods ordered.
The couriers deliver the package at the point of vehicle arrival, porter service and delivery to upper floors, etc. is not included. For minor islands and tax free zones there is an additional cost.
The goods are shipped disassembled to facilitate shipping (for assembly read the instruction sheet).
The goods are insured: any abnormalities, external damage or mismatches in the number of packages should be immediately reported to the carrier making the delivery, adding the words "received conditionally with damage", or simply "received subject to checks" on the appropriate transport docket with the courier. Any damage or defects must be reported to Ferranti within 10 days.
Upon delivery of the goods by the carrier, the customer is required to check that:
- The number of packages delivered corresponds to what is indicated on the invoice or transport document;
- That the packaging is not damaged, wet or in any way altered;
The website accepts orders from the following countries, automatically calculating shipping costs: Austria, Belgium, Bulgaria, Croatia, Denmark, Estonia, Finland, France, Germany, Greece, Ireland, Italy, Latvia, Liechtenstein, Lithuania, Luxembourg, Norway, Netherlands, Poland, Portugal, United Kingdom, Czech Republic, Romania, San Marino, Slovakia, Slovenia, Spain, Sweden, Switzerland, Hungary. For a quotation for shipping to other destinations, send us an email.
By default, product prices published on this Site are with Italian VAT not included until you proceed to check-out with your order. The VAT is then calculated according to your shipping destination and itemised on the Order Summary page.
Please note that Italian VAT will only be applied to orders dispatched within the European Community. Orders dispatched to outside the EU are exempt from Italian Valued Added Tax.
DDP (Delivery Duty Paid) – Inside the European Community
Shipments in the European Economic Community: calculate import duties, custom fees and local sales taxes within the price published on the web site.
There are no additional fees to pay upon delivery.
For companies with European Community VAT area, there is an exemption from Italian VAT and the payment of that of the State of destination (you must expressly request it at the order).
DDU (Delivery Duty Unpaid) - Outside European Community
Orders shipped outside of the European Economic Community are exempt from Italian Valued Added Tax, but are subject to import duties, local taxes and customs fees.
Payment of these DDU fees is the sole responsibility of the Client.
SHIPMENTS THAT DO NOT CLEAR CUSTOM’S SUCCESSFULLY IN THE CLIENT’S HOME COUNTRY DUE TO THE NON-COMPLIANCE OF IMPORT REGULATIONS RISK BEING RETURNED TO ITALY AT THE CLIENT’S EXPENSE. ALL RE-IMPORT FEES ASSESSED TO PACKAGES RETURNING TO ITALY AND THE COST OF THE RETURN SHIPMENT WILL BE DEDUCTED FROM ANY EVENTUAL REIMBURSEMENT.
RIGHT OF WITHDRAWAL OR WAIVER OF PURCHASE
If the event of non-satisfaction, the Customer may decide to withdraw from the purchase, for any reason and without penalty
- The right of withdrawal may be exercised only by individual Customers, for which the use of the goods is not for professional activity
- Does not apply to tailored or customized products
- Must be exercised within 15 days from the arrival of the goods, through a registered letter that explains the intention to withdraw from the contract, or by e-mail to firstname.lastname@example.org
HOW TO PROCEED:
- The product must be returned intact, unused, complete with all accessories and in its original packaging or in another with similar characteristics; products that show signs of damage, wear or dirt will not be accepted;
- The product must be returned with shipping costs paid by the Customer, not later than the deadline of 10 working days from the date of communication of withdrawal, to:
Ferranti srl unipersonale
Via Vicinato n. 43 - Frazione Fratta
06036 Montefalco (Perugia)
- On arrival of the goods, the Company will refund the amount paid to the Customer without charge (excluding the shipping costs and the costs of returning goods, which will be charged to the Customer), within 14 days.
All Ferranti products are covered by a statutory warranty of 24 months for any lack of conformity. A lack of conformity exists when the product is not suitable for the use for which it is intended, does not conform to the description, or does not have the quality and / or performance promised by the seller and are typical of the product sold, or the specific quality and performance requirements by the consumer when it was the subject of a specific agreement between the parties. To qualify for assistance, the Customer must keep the invoice (or delivery note), which will be received with the goods purchased.
The personal information requested with the order are collected by Ferranti and processed on computer media and paper, in order to meet tax obligations and the contract with the customer, and will not under any circumstances or in any way be shared with third parties . Ferranti guarantees its customers the respect of rules on the processing of personal data covered by the Privacy Code referred to in Legislative Decree n. 196 of 30/06/03. The data controller is Ferranti srl unipersonale, Via Vicinato n. 43 - Frazione Fratta - 06036 Montefalco (PG) - Italy. The customer, has the right to withdraw consent for the processing of personal data at any time by written notice sent to the registered office of the Company. The Ferranti company uses the remarketing service of Google Analytics and advertising on the Display Network. Ferranti and external providers, including Google, jointly us cookies of websites displayed (such as Google Analytics cookies) to inform, optimize and display ads based on previous visits to the website. You can turn off the screen advertising via Google Analytics and customize advertisements of the Display Network by using Google ads preferences manager.